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Guest Family Survey

By sharing your thoughts, suggestions, and insights, you help us continually enhance our services to better support families in need. Your feedback is crucial in shaping the future of our organization and ensuring that we meet the evolving needs of our guests. Take this opportunity to make your voice heard and contribute to our mission of providing comfort and care.

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What is the current length of your stay at RMHC?
Comfort and cleanliness of your guest room
Satisfaction of meals served
Effectiveness of transportation schedule
Helpfulness and friendliness of the staff
Ease of referral process
Explanation of House policy/procedures
Overall experience at RMHC of the Southwest
Please indicate the House amenities that you used during your stay.

For each area below, please select the number that best describes how your stay at RMHC affected YOUR family.

I was better able to rest and maintain my physical well-being while my child was receiving medical care.
I felt emotionally supported by other families staying in the House, staff and volunteers.
RMHC of the Southwest helped my family stay together during a very difficult time.
My child's health and well-being were positively affected as a result of our family being able to stay at RMHC of the Southwest.

Information provided to RMHC of the Southwest will never be shared.

Please provide a contact name.


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Welcome to the Ronald McDonald House, a place where families find solace, support, and a home away from home during challenging times.

Learn How We Serve

Lubbock Offices:

Ronald McDonald House
& Administrative Offices
3413 10th Street
Lubbock, TX 79415
office: 806.744.8877
Ronald McDonald Family Room:
Covenant Children’s Hospital
4000 24th Street
Lubbock, TX 79410
First Floor
office: 806.725.5360
Ronald McDonald Family Room:
University Medical Center
602 Indiana Avenue
Lubbock, TX 79409
2nd Floor
office: 806.775.8826

Permian Basin Office:

Ronald McDonald Family Room:
Medical Center Hospital
500 West 4th Street
Odessa, Texas 79761
2nd Floor
office: 432-221-4010
Ronald McDonald Family Room:
Midland Memorial Hospital
400 Rosalind Redfern Grover Pkwy
Midland, TX 79701
4th Floor
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