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Ronald McDonald House of the Southwest is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information.

Information We Collect

We collect the following personal information from you:

  • Name
  • Mailing Address
  • Email Address
  • Phone Number

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Use Your Information

The personal information we collect is used for:

  • Marketing events
  • Donation appeals

Information Sharing

We do not share your personal information with any third parties. Your information is never sold or disclosed outside of our organization.

Data Protection

Your personal information is stored in a secure database. We do not store your information in any physical format. We take the utmost care to ensure that your information is protected and secure.

Cookies and Tracking Technologies

We use cookies and other tracking technologies on our website to:

  • Present timely information to users
  • Track user activity on our website

Opt-Out and Information Updates

To opt-out of receiving marketing communications from us, please use the links provided in all our marketing materials. To update or request the removal of your personal information, please email us at

Children’s Privacy

We do not collect information from children. We also do not use photos of children in our marketing materials without explicit permission.

Contact Us

If you have any questions or concerns about our privacy policy, please contact us at:

Policy Updates

We review and update our privacy policy annually. Please check our website regularly for the latest information on our privacy practices.


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Welcome to the Ronald McDonald House, a place where families find solace, support, and a home away from home during challenging times.

Learn How We Serve

Lubbock Offices:

Ronald McDonald House
& Administrative Offices
3413 10th Street
Lubbock, TX 79415
office: 806.744.8877
Ronald McDonald Family Room:
Covenant Children’s Hospital
4000 24th Street
Lubbock, TX 79410
First Floor
office: 806.725.5360
Ronald McDonald Family Room:
University Medical Center
602 Indiana Avenue
Lubbock, TX 79409
2nd Floor
office: 806.775.8826

Permian Basin Office:

Ronald McDonald Family Room:
Medical Center Hospital
500 West 4th Street
Odessa, Texas 79761
2nd Floor
office: 432-221-4010
Ronald McDonald Family Room:
Midland Memorial Hospital
400 Rosalind Redfern Grover Pkwy
Midland, TX 79701
4th Floor
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